＂E-commerce Customer Service＂ takes the initiative to call for a refund？ Lying to you is not negotiable!

"This is XX customer service, and your courier has been lost."

"We will triple your compensation."

Sounds a little exciting?

Stop, stop, stop!

This is a typical scam.

Behind the liar pretending to be customer service

I want to cheat you out of your wallet!

Lie that there is a problem with the quality of the goods. N times claim

Fraudulent impersonation

E-commerce platform customer service or logistics express enterprise customer service

Lie that there is a problem with the victim’s online shopping

On the grounds of refund, claim settlement, tax refund, etc

Induce the victim to add "customer service" contact information privately.

In the fake refund claim page

Fill in information such as bank card or mobile phone verification code.

Fraud on the victim.

Lie that the courier lost compensation for the purchase price.

Fraudsters will also pretend to be logistics customer service.

Send text messages or make phone calls.

Claimed that the courier was in transit.

Lost for various reasons

Add "customer service" contact information to compensate.

By obtaining

Victim’s bank card number and verification code

Or induce the victim.

Borrowing and transferring money on the loan platform

Commit fraud

Lie about the recharge of shopping platform members

Give a refund if you have any questions.

The fraudster claimed that the victim was mistaken.

Upgrade to VIP member and authorize as agent.

Or have handled business such as commodity staging.

If you don’t cancel the above business

On the grounds that additional deduction will be incurred.

Inducing the victim to pay the handling fee to commit fraud.

Demystifying pretending to be an e-commerce logistics customer service

A thousand layers of fraud

Step1

The fraudsters used illegal channels in advance.

Obtain the shopping information of the victim

Claiming to be an e-commerce or logistics customer service

Use all kinds of words

There is a quality problem with the goods

Claim for loss of express delivery

Recharge VIP service to users by mistake

Make excessive compensation, etc.

Stimulate the victim’s psychology of "seeking profits and avoiding risks"

Step2

Liars will lie

The victim’s account does not meet the transfer requirements.

Or guided in the official platform.

Find a function that does not exist

All this is for the sake of

Induce the victim to leave the official platform

Avoid supervision through other false platform operations.

Liars send to victims

"Claim" link or QR code

Induce it on a false platform

Fill in your own

Bank card number, mobile phone number and verification code

So as to transfer the money in the victim’s bank card.

Besides,

Liars often "activate the refund channel"

"Pay refund deposit" and other reasons.

Ask the victim to transfer money and remit money

Then induce them to borrow from the online lending platform.

Handle unsecured loans

Finally get rid of the money.

Step3

Liars will ask victims to download conference software.

On the grounds of guiding operation

Ask the victim to turn on the screen sharing function

And then get the victim’s

Personal information such as passwords and verification codes.

Commit fraud

Civil police wake up

If the courier is lost

Logistics companies will generally

Compensate the seller (sender) with the same payment.

Then the seller will re-deliver the goods.

The logistics company will not take the initiative to contact the recipient to make claims.

It is even more impossible to provide links to other websites.

The same is true for online shopping claims.

The normal claim refund will be returned the same way.

Encounter a call claiming to be a customer service claim

Please verify through official channels!

Original title: "E-commerce customer service" takes the initiative to call for a refund? Lying to you is not negotiable! 》

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