Xinhua News Agency, Beijing, April 8 (Reporter Ren Qinqin) April 8, 2023 marks the second anniversary of the launch of the 12367 service platform of the national immigration administration. The reporter learned from the National Immigration Bureau that in the past two years, the service scope of the platform has covered 122 countries and regions around the world, and has received a total of more than 6.4 million calls from Chinese and foreign personnel on policy advice and related opinions, suggestions and clues, such as handling entry and exit documents, port document inspection, border people’s exchanges, foreigners’ stay and residence, and nationality management. The first call resolution rate reached 99.86%, and the average satisfaction rate reached 97.45%.

　　As an integrated "customer service center" for China’s immigration management facing the whole country and radiating the whole world, the national immigration management agency 12367 service platform provides bilingual Chinese and English, 7×24 hours manual standardized services, and uniformly accepts service demands and illegal clues reports related to China’s immigration management.

　　In the past two years, the platform has transferred a total of 47,000 difficult claims, with a timely completion rate of 100%; Accumulated 1,840 opinions and suggestions on optimizing China’s immigration management; A total of 1,051 clues about cases of fraudulently obtaining entry and exit certificates and illegally crossing the country (border) have been accepted, which has become an important window to solve the "urgent difficulties and worries" of Chinese and foreign personnel and enterprises involved in China’s immigration management, provided an important reference for functional departments to improve and optimize management services, and played an important role in maintaining the normal order of entry and exit management.

CCTV News:At 4: 33 am on September 16th, an earthquake of magnitude 6.0 occurred in Luxian County, Luzhou City, Sichuan Province, with a focal depth of 10 kilometers. At present, the earthquake has caused 121,000 people in Luzhou and other places to be affected, 3 people were killed and 100 people were injured. After the earthquake, many rescue forces rushed to the earthquake area to carry out emergency rescue.

Some houses collapsed in many places, and rescue forces from all sides were dispatched.

The earthquake caused some houses in Jiaming Town, Fuji Town and Yunding Town in Luxian County, Sichuan Province to collapse and crack, and high-speed railway station in Luzhou stopped working, and the earthquakes in Chengdu, Ya ‘an, Leshan and Chongqing were obvious. After the earthquake, Sichuan Province launched an emergency response to the second-level earthquake, and mobilized more than 2,000 rescue forces from all sides to rush to the earthquake area to carry out rescue work. Luzhou launched the first-level emergency response to earthquake disasters, and Luxian organized nearly 4,000 cadres at all levels to participate in the rescue. At present, more than 73,000 people have been transferred from Luxian County, and 89 resettlement sites have been set up throughout the county.

Emergency management department: start the three-level emergency response and send a working group to the earthquake zone.

The Emergency Management Department started the third-level earthquake emergency response, sent a working group to the site to guide the earthquake relief work, and together with the State Grain and Material Reserve Bureau, urgently allocated 2000 tents, 10000 summer quilts and 10000 folding beds from the central relief materials to support the local authorities to do a good job in resettlement and relief for the affected people.

Luxian County, Sichuan Province: Open a rescue channel for earthquake victims and classify them for treatment.

As of 5: 00 pm on September 16th, there were 40 local injured people admitted to hospital due to the earthquake, of whom 32 were treated in Luxian People’s Hospital. At present, the hospital has opened a special rapid rescue channel to treat the wounded through grading and triage.