The national immigration management agency’s 12367 service platform has received more than 6.4 million calls in two years.

　　Xinhua News Agency, Beijing, April 8 (Reporter Ren Qinqin) April 8, 2023 marks the second anniversary of the launch of the 12367 service platform of the national immigration administration. The reporter learned from the National Immigration Bureau that in the past two years, the service scope of the platform has covered 122 countries and regions around the world, and has received a total of more than 6.4 million calls from Chinese and foreign personnel on policy advice and related opinions, suggestions and clues, such as handling entry and exit documents, port document inspection, border people’s exchanges, foreigners’ stay and residence, and nationality management. The first call resolution rate reached 99.86%, and the average satisfaction rate reached 97.45%.

　　As an integrated "customer service center" for China’s immigration management facing the whole country and radiating the whole world, the national immigration management agency 12367 service platform provides bilingual Chinese and English, 7×24 hours manual standardized services, and uniformly accepts service demands and illegal clues reports related to China’s immigration management.

　　In the past two years, the platform has transferred a total of 47,000 difficult claims, with a timely completion rate of 100%; Accumulated 1,840 opinions and suggestions on optimizing China’s immigration management; A total of 1,051 clues about cases of fraudulently obtaining entry and exit certificates and illegally crossing the country (border) have been accepted, which has become an important window to solve the "urgent difficulties and worries" of Chinese and foreign personnel and enterprises involved in China’s immigration management, provided an important reference for functional departments to improve and optimize management services, and played an important role in maintaining the normal order of entry and exit management.